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B2B and Tax Exemption Policy

The following policy specifically applies to customers making orders for delivery within the European Union (EU).

  • All sales within the EU are treated as business-to-customer (B2C) transactions, regardless of the customer type.
  • No exceptions will be made for businesses seeking a value-added tax (VAT) exemption; VAT cannot be removed from any purchases made within the EU.
  • Post-purchase VAT refunds are not available, even if the customer is identified as a business entity.
  • We are not able to include a customer's VAT number on their invoice.

Please refrain from placing an order if you as a business:

  • Require VAT exemption or refunds.
  • Need your VAT number included in the invoice.

As of now, we are unable to accommodate these requests under any circumstances.

Should these rules change, we will update this policy.